Thank you for your apology, but next time please file your weekly unemployment claim on time.
We routinely fix the mistakes of unemployed workers by reopening their claims when they miss the deadline. Our claims center agents are polite about it. They’re human, too, and they know that when they respond to calls on Monday mornings many will be from unemployed workers who for one reason or another failed to submit weekly benefits requests before the cutoff the Friday before. For example…
A few weeks ago a union electrician tried to call our automated claims line on a Saturday. His father had died early in the week, he said, and he didn’t remember to file for benefits until it was too late. So, he called again the following week and spoke to a claims agent who reminded him that The Handbook for Unemployed Workers (PDF, 3MB) details the filing timeline. He admitted that he “never read down that far.”
So, before she reopened his claim, the claims agent told him about the cutoff. Employment Security’s weekly claims deadline is 5 p.m. on the last business day of the week. Usually, that’s Friday. The exception is when Friday is a state holiday. For example, this year Independence Day (July 4th) falls on Friday, so the deadline is 5 p.m. Thursday, July 3.
Everybody makes mistakes, and our claims agents are prepared to help. But wait times on calls to our claims center are often lengthy, particularly on Mondays and Tuesdays and during lunch hours. So avoid that waste of time, learn about the weekly claims schedule and file before the weekly cutoff.
Susan Gordon is a public information officer for the Employment Security Department.